— VIMOCITY LEADER GUIDE — 

A Leader’s Guide to Responding to Workplace Injuries


A simple, field-tested framework to help you evaluate injuries, take the right action, and drive better outcomes for your workforce.


Built In Collaboration with On-Site Health & Safety

 

01-2
Quickly Determine Severity

One question leads everything else: Is this life-threatening? Your answer to this sets the tone for the rest of the response.
  WHAT TO LOOK FOR  

Call 911 immediately if you see any of these:

 

  • Uncontrolled bleeding
  • Loss of consciousness or disorientation
  • Suspected fracture with visible deformity
  • Large burns
  • Possibility of spinal injury

If none of those apply, you have options and time to determine the appropriate action. Move to Step 2.

02-1
Pause. Don't default to escalation.

The most common mistake in injury response is a reflexive send-out. This pause is your decision point.
  BEFORE YOU MAKE THE CALL- ASK:  
  • What happened, and what is the worker actually feeling?
  • Is there swelling or restricted movement?
  • Do you have a nurse line, telehealth, or on-site protocol available?
  • Has this type of injury been handled on-site before?

The goal is the right level of care, not the most visible response. Taking 60 seconds to assess is not delay. It's decision-making.

03-1
Handle it on-site first

For most non-emergency injuries, early on-site care benefits the worker and the company. 
  WHAT WORKS IN PRACTICE:  
  • Ice, compression, rest for strains and sprains
  • Clean and cover minor cuts or abrasions
  • Monitor in a controlled environment
  • Call your nurse triage line or Telehealth if available

Field example: Crew member strains their shoulder moving equipment. Mobile, no deformity, moving with pain. Confirmed non-emergency, supported with ice and on-site mobile first aid provider. Remains on shift with appropriate assignment.

04
Keep them in the flow of work. 

Sending someone home isn’t always the best option. Staying engaged supports recovery.
 APPROPRIATE ASSIGNMENT OPTIONS:  
  • Lighter tasks that avoid the injured area
  • Supervisory, support, or administrative work
  • Temporary reassignment within the crew

Staying on-site keeps routine intact, maintains crew connection, and shows the worker you're invested in their recovery, not just managing paperwork.

05
Report early. Follow through.

The response doesn’t end after the first decision. What happens next matters.
  WHAT WORKS IN PRACTICE:  
  • Check in before the end of the shift for any changes
  • Document what happened, what care was given, what assignment they're on
  • Make it clear that symptom changes should be reported early
  • Reinforce that reporting is expected, not penalized

When crews trust that injuries are handled without blame, they report earlier, and earlier reporting almost always leads to better outcomes for the worker.
  

Put It Into Action


Ready-to-use toolbox talks to walk your supervisors and field leaders through the 5 steps.

Responding well matters. But what if you could prevent incidents before they occur?

The best injury response is one you don’t have to make. Vimocity helps safety and operations leaders reinforce the right habits before injuries happen, with practical, expert-led content delivered in the flow of work.

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